Billing Questions

• Whom can I contact if I have questions about my bill?

  You may contact the central business office at (918) 560-3838. For those calling long distance from within the state of Oklahoma, you can call toll free at 888-295-8282.

• Why do I get a statement that is not itemized?

  Hillcrest Medical Center does not send out itemized statements due to cost; however, we are happy to send an itemized statement upon request.

• Whom can I contact if I have questions about my Doctor’s bill?

  For questions about Hillcrest Medical Center’s billing process, please contact the Hillcrest Customer Service Department locally at (918) 579-7516, or if calling long distance, you can call 866-948-1444. Our office hours are 8:00am to 4:30pm Central Standard time.

• What is Utica Park Clinic?

  Utica Park Clinic includes Hillcrest Medical Group, Family Medical Care of Tulsa, Children’s Medical Center, Cardiovascular of Tulsa and Utica Psychiatric physicians.

• Why do I receive several bills for procedures performed at Hillcrest Medical Center?

  When you receive a bill from your physician, you will see Hillcrest Medical Group on the bill. If your physician orders tests to be performed at Hillcrest Medical Center, you will receive a separate bill for those services. If your test requires a certain physician to read it, you will receive a bill from that physician.

• Why is there a long period of time between the services I received at Hillcrest Medical Center and the bill from those services?

  The staff at Hillcrest Medical Center works very hard to file your claims in a timely manner; however, sometimes other information is needed to process your claim. It can take up to 60 days for your insurance provider to pay your claim and then for you to receive a statement for the balance, if any. You may check with your insurance company on the status of your claim at any time.

• What happens if I do not pay my bill on time?

  The Hillcrest Medical Center Business Office will attempt to work out a reasonable payment plan with the guarantor. If a reasonable payment plan cannot be worked out, the account will be referred to a collection agency.

• When will I receive an account summary?

  Account summaries are mailed out approximately five days from when the patient is discharged. If the insurance is filed, the account summary will state ****THIS IS NOT A BILL **** The patient will not receive a bill from Hillcrest Medical Center until after the insurance company has made its payments. If the account is set up for self-pay, the summary will request payment and will read, “Thank you for choosing Hillcrest Medical Center for your health care needs. Our records indicate you will be responsible for this account balance. Please remit payment in full, or contact our office at (918) 579-7516.”

• Why do I have to present my insurance card every time I go to the hospital?

  Hillcrest Medical Center keeps a copy of your current insurance card to make sure your information is up to date; therefore, we ask for a copy of your card each visit.

• Why do I have to sign forms each time I come to the hospital?

  The forms you sign give permission to perform the test ordered by your doctor. We need your signature in order to make a claim with your insurance company. If there is a co-pay or deductible, your signature confirms that you will make arrangements for that payment.

• Can you tell me how much my procedure will cost?

  All procedures vary in cost depending on time spent in the Operating Room (OR), anesthesia time, supplies, complications, etc. We can give an estimate based on the cost of the procedure. This quote is an estimate only and could be increased by the extent of the procedure, length of stay, amount of time in recovery and supplies used. The charges do not include fees from physicians, radiology, pathology, or anesthesiology. You will be responsible for any additional expense outside of the customary charges for the procedure. Please contact (918) 579-4747 for an estimate.

• What do I do if I feel that there are invalid charges on my account?

  Please send a letter describing the charges that are in question to attention: Customer Service, 110 W. 7th ST. Suite 2400, Tulsa, OK 74119.

• Where do I send my payments?

  Hillcrest Medical Center Dept. 572, Tulsa, OK 74182.

• Do you accept payment plans on my outstanding balance?

  Yes, we have a couple of options that may work for you: payments are due on the 15th or 1st of each month.

  • Pay 1/2 now and 1/2 within 30 days
  • Account Balances
    • Less than $500.00: $50.00 per month
    • $500-1,000: $75.00 per month
    • $1,000-$5,000: $100 per month
    • $5,000-$7,000: $150 per month
    • $7,000-$10,000: $200-250 per month
    • $10,000 and above: $500 per month